Frequently Asked Questions
Straightforward answers about HELOCs, our process, and what to expect.
About HELOCs
Eligibility and Qualification
Rates and Costs
Application Process
Still Have Questions?
Call us at 1 (800) 218-3991 or visit our Contact page. A loan officer can answer your questions directly. Or, if you are ready, see if you qualify online with no impact to your credit score.
See If You QualifyCall 1 (800) 218-3991
(Mon-Fri, 8:00 AM - 5:00 PM ET)
Email customercare@theheloccompany.com
*Based on data collected from funded loans between October 1, 2025 and December 31, 2025. Time is measured from submission of complete application with supporting materials to underwriting through date of funding.